Yantra Nepal Help Center | 24x7 Customer Care Support
The Yantra Nepal Help Centre page lists out various types of issues that you may have encountered so that there can be quick resolution and you can go back to shopping online. For example, you can get more information regarding order tracking, delivery date changes, help with replacement, warranty, and much more. The Yantra Nepal Help Centre also lists out more information that you may need regarding payment, shopping, and more. The page has various filters listed out on the left-hand side so that you can get your queries solved quickly, efficiently, and without a hassle. You can get the Yantra Nepal Help Centre number or even access Yantra Nepal Help Centre support if you need professional help regarding various topics. The support executive will ensure speedy assistance so that your shopping experience is positive and enjoyable. You can even inform your loved ones of the support page so that they can properly get their grievances addressed as well. Once you have all your queries addressed, you can pull out your shopping list and shop for all your essentials in one place. You can shop during festive sales to get your hands on some unbelievable deals online. This information is updated on 23-Aug-22
Hello, currently we do not support live tracking of your orders. However, you will be updated as soon as your order reaches certain checkpoints via E-Mail or SMS. Alternatively your order status will also be regularly updated at My Orders page.
You can manage your order only if you are a signed-in user and have an Yantra Nepal Account.
You can check and manage your orders here.
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more details on when the courier service will try to deliver again.
Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
We usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
Once you place an order, our sales team will get in touch with you via phone to confirm your order. An e-mail & SMS will be sent once you've successfully placed your order. You can check your order status from the 'My Orders' section on your Yantra Nepal account.
Delivery charge varies with each sale.
We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
It is possible that our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Saturdays and this is factored in to the delivery dates.
We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Saturdays.
Estimated delivery time depends on the following factors:
- Product's availability
- The destination to which you want the order shipped to.
There are NO hidden charges when you make a purchase on Yantra Nepal. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are charged (if at all) extra depending on the destination.
Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver in your location.
Please enter your default pin code on the product page to know more accurate delivery times on the product page itself.
Please enter your pincode on the product page to know whether the product can be delivered to your location.
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available).
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
'Out of Stock'
Currently, the item is not available for sale.
'Back In Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.
As of now, Yantra Nepal doesn't deliver items internationally.
Yantra Nepal does not accept returns of any kind for goods once sold.
If your product is damaged, defective, incorrect or incomplete at the time of delivery, your product is eligible for replacement only within a timeframe of two days from day of delivery.
No, Change of mind is not applicable as a Replacement Reason for this product.
A two days period is provided only in case your product is damaged, defective or incorrect.
Yantra Nepal does not accept returns for products once sold and hence, no refund shall be provided.
However, in case a product is replaced or repaired under warranty, the customer will be liable to pay adjusted amount (if any).
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the replacement Window, a replacement, if provided by the brand, of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within two days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one replacement shall be provided.
Yes, the freebie has to be returned along with the product.
No. The warranty terms for your product will be the same as when you got the product & will not affect your warranty in any way.
You can get warranty for your product even without a warranty card. Please use the invoice which will serve as your warranty claim at any authorized service center of the brand.
You can claim the warranty for your product by using the invoice at any authorized service center of the brand.
• Covered in Warranty - Manufacturing Defects
• Not Covered in Warranty - Physical Damage
For brand warranty, please refer to the Brand Contact List.
Product reviews on yantranepal.com are a great way to help other customers decide what to buy & avoid.
Here are some tips to writing great product reviews:
Have you used this product?
It's always better to review a product you have personally used.
Educate your readers.
Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.
Be yourself, be informative. Let your personality shine through, but it's equally important to provide facts to back up your opinion.
Get your facts right! Nothing is worse than inaccurate information. If you're not really sure, research always helps.
Be creative but also remember to stay on topic. A catchy title will always get attention!
Easy to read, easy on the eyes.
A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.
Customer reviews should be relevant to the product in question. The product review section on Yantra Nepal is for you to share your opinion on the product & for other shoppers to have an informed buying decision.
Customer reviews should be relevant to the product in question. The product review section on yantranepal.com is for you to share your opinion on the product, and for other customers to research better and have an informed buying decision. yantranepal.com reserves the right to remove reviews that include any of the following:
- Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product)
- Service feedback, including availability, order or payment related queries. You may use the Contact Us form for such queries
- HTML embedded in text references to other retailers
- Pricing related comments
- Personal information (Phone numbers, postal address, email address and others)
- Profane comments. Inflammatory comments. Copyrighted comments
- Plagiarised content (Any content found elsewhere on the internet, even if you're the original author)
- Promotional content
- Reviews by or on behalf of a person or company with a financial interest in the product or a competitors product (Reviews by authors, artists, publishers manufacturers without disclosure)
- Reviews written for any form of compensation
- Reviews given using fake ids, irrelevant user email ids
- Asking for helpful votes
- Review in any language other than English (Unless there is a clear connection to the product, like a regional book or a regional music album)
- Feedback about errors in the product description
As the verification step is a one time process, you won't have to do it again once your account is verified.
Sometimes, SMS messages may be delayed by a few minutes because of network issues. You can regenerate the code through the 'Resend Code' option.
An OTP (One Time Password) or verification code is a password/code used to verify your mobile number or email ID when you log into your Yantra Nepal account for the first time.
OTP verification will be also be done in other cases like creating an account, password recovery, and updating email/mobile details.
To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your Yantra Nepal account without any hassles once this is done.
1. Log into your Yantra Nepal account
2. Go to My Account › My Addresses
3. Add details of your new address
4. Choose 'Save Changes'